Refund policy
Return & Refund Policy
At Splash & Splatter, every item is thoughtfully designed with care and creativity. Because many of our products are custom-made or made to order, our return policy differs from that of mass-produced retailers.
Returns
We accept return requests within 14 days of delivery for eligible items.
To qualify for a return, your item must:
- Be unused, unworn, and in its original condition
- Include all original packaging and tags
- Be accompanied by proof of purchase
To request a return, please email shopsplashandsplatter815@gmail.com with your order number and the reason for your request.
If your return is approved, we'll provide instructions for returning your item. Please do not send items back without first contacting us, as unauthorized returns cannot be accepted.
Custom & Personalized Products
Because our products are custom designed specifically for you, all custom, personalized, and made-to-order items are final sale.
We cannot accept returns or exchanges for:
- Personalized products
- Custom-designed accessories
- Special-order items
- Products made specifically to your requested design
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Orders
We want you to love your order.
If your item arrives:
- Damaged
- Defective
- Incorrect
- Missing components
please contact us within 7 days of delivery at shopsplashandsplatter815@gmail.com.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll review your request promptly and work with you to provide a replacement or refund when appropriate.
Exchanges
Due to the custom nature of our products, we do not offer direct exchanges.
If an eligible non-custom item qualifies for return, you may return it (if approved) and place a new order for the item you'd like instead.
Non-Returnable Items
The following items cannot be returned:
- Custom-designed products
- Personalized items
- Made-to-order accessories
- Sale or clearance items
- Gift cards
Refunds
Once we receive and inspect your approved return, we'll notify you whether your refund has been approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at shopsplashandsplatter815@gmail.com.
Questions?
If you have any questions about our Return & Refund Policy, please contact us at: