Shipping policy

Shipping Policy

At Splash & Splatter, every order is created with care and attention to detail. Many of our products are custom designed or made to order, which means a little extra time goes into creating something that's uniquely yours.

We appreciate your patience and can't wait for you to receive your order!

Processing Time

Orders are typically processed within 3–7 business days.

Custom, personalized, or made-to-order items may require additional production time depending on the complexity of the design and current order volume.

Please note that processing time is separate from shipping time.

Shipping Time

Once your order has shipped, estimated delivery times are:

Standard Shipping (U.S.): 3–7 business days
Expedited Shipping: Available at checkout (where applicable)

Delivery times are estimates and may vary due to weather, holidays, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking information so you can follow your package every step of the way.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method.

From time to time, Splash & Splatter may offer free shipping promotions. Any applicable promotions will be clearly displayed on our website.

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

Splash & Splatter is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error, contact us immediately at shopsplashandsplatter815@gmail.com. We'll do our best to update your address before your order ships, but we cannot guarantee changes once production or shipping has begun.

Lost, Stolen, or Delayed Packages

Once your order has been shipped, it becomes the responsibility of the shipping carrier.

If your package is:

Delayed
Lost in transit
Marked as delivered but cannot be located

please contact the shipping carrier first using your tracking number.

If you need additional assistance, email us at shopsplashandsplatter815@gmail.com, and we'll do our best to help you resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number
Photos of the damaged item(s)
Photos of the shipping box and packaging

We'll review your claim and work with you to make it right as quickly as possible.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their country's customs office. These charges are not included in the purchase price or shipping cost.

Delivery times for international orders vary by destination.

Holiday & Peak Seasons

During holidays, product launches, and promotional events, processing and shipping times may be slightly longer than usual due to increased order volume.

We appreciate your patience and understanding during these busy periods.